Effective Date: June 17, 2026

Welcome to Royal Freshness (“we,” “our,” or “us”). We operate as a premier manufacturer and distributor of high-quality hospitality solutions, guest amenities, housekeeping, and kitchen cleaning products (including our YORK Premium and Royal Freshness brands) based in Sri Lanka.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

We collect information to provide better services and high-quality products to our commercial and household customers.

A. Information You Provide Voluntarily

  • Account & Billing Information: When you register an account, purchase bulk packaging (e.g., 4 Ltr, 5 Ltr packs, Chafing Fuel tins), or request quotes, we collect your name, business name, delivery address, billing address, email address, and phone numbers.

  • Payment Details: Payment transactions are securely processed through our authorized payment gateways. We do not store your full credit/debit card numbers or bank credentials on our servers.

B. Information Collected Automatically

  • Device and Usage Data: When you browse our Woodmart storefront, we automatically collect your IP address, browser type, operating system, referral URLs, and interactions with our product listings.

  • Cookies: We use cookies to enhance your browsing experience, remember your cart items, and optimize website speed and performance.

2. How We Use Your Information

We utilize the collected information for the following professional and operational purposes:

  • Order Fulfillment: To process transactions, manage bulk packaging logistics, and handle domestic delivery or international shipping.

  • Customer Support: To respond to product inquiries, offer usage directions, and manage safety or medical advice claims.

  • Website Optimization: To analyze traffic, fix functional technical bugs, and improve our UI/UX layout.

  • Marketing Communication: To update you on new arrivals, industrial cleaning solutions, or seasonal product promotions (you can opt-out at any time).

3. Data Sharing and Disclosure

We respect your privacy and do not sell or trade your personal information to third parties. We only share data with trusted entities essential to running our business:

  • Delivery & Logistics Partners: We share your delivery details with local couriers and international shipping providers (such as DHL) to fulfill your orders securely.

  • Payment Gateways: To authorize transactions securely.

  • Legal Compliance: We may disclose your information if required by Sri Lankan law, courts, or government regulations to protect our corporate rights and consumer safety.

4. Data Security

We implement industry-standard administrative, technical, and physical security configurations to protect your personal data against unauthorized access, loss, or alteration. Our store uses Secure Socket Layer (SSL) encryption for all transactions and sensitive data entries.

However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you have the following rights regarding your data:

  • The right to access, update, or correct the personal data we hold about you.

  • The right to request the deletion of your personal information from our active databases.

  • The right to opt-out of marketing emails or promotional tracking.

To exercise any of these rights, please contact our helpline immediately.

6. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our operational workflows, products, or legal regulations. Any amendments will be published on this page with an updated “Effective Date.”

7. Contact Us

If you have any questions, concerns, or technical issues regarding this Privacy Policy or your data, please reach out to us:

  • Manufacturer: Royal Freshness

  • Address: No.119/6A, Carmel Mawatha, Hendala, Wattala, Sri Lanka.

  • Hotline: +94 777406841