Effective Date: June 17, 2026 Brands Covered: YORK Premium & Royal Freshness

At Royal Freshness, we take immense pride in manufacturing and supplying premium commercial hospitality solutions, personal care amenities, and high-performance industrial/household cleaning formulations. Because our product lines consist heavily of bulk liquids (4 Ltr and 5 Ltr capacities) and highly flammable items (Chafing Dish Fuel & Heating Gels), specific health, safety, and logistical measures apply to all returns and refunds.

1. Return & Exchange Window

We offer a strict 7-day return and exchange window from the date of delivery. If 7 days have passed since your order was delivered by our domestic courier network or international carrier (DHL), we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To qualify for a return or exchange, your items must meet the following mandatory conditions:

  • Factory Seal Intact: The original security seal, tamper-evident neck bands, and cap enclosures must be 100% intact. We cannot accept returns for liquid products (e.g., Laundry Liquid, Hand Wash, Body Wash, Shampoo, Conditioner, or Dishwash) that have been opened due to risk of contamination or dilution.

  • Unused Condition: The product must be completely unused, unaltered, and in the exact condition that you received it.

  • Chafing Gels: Chafing Dish Fuel Gel tins must be unopened, unpunctured, and completely sealed in their original outer packaging.

  • Proof of Purchase: You must provide the original printed commercial invoice, proof of purchase, or order configuration details from our Woodmart storefront.

⚠️ Important Safety Restriction: Due to hygiene, chemical stability, and global hazardous material regulations, any product that has been partially consumed or whose original factory seal has been broken is strictly non-returnable.

3. Damaged or Leaking Items (Transit Issues)

If you receive a shipment that has suffered transit damage, structural leakage, or deformation during delivery, please follow these operational procedures:

  1. Do not discard the packaging material or the leaking bottle/tin.

  2. Take clear, high-resolution photographs or videos of the damage immediately upon unpacking.

  3. Contact our commercial hotline (+94 777406841) within 24 hours of delivery to report the incident. Damaged item claims reported past this 24-hour window will not be eligible for corporate replacement or refund.

4. The Process for Return Verification

Once you notify our support team, you will be requested to ship or bring the item back to our central manufacturing warehouse.

Upon receiving your returned parcel, our quality control specialists will conduct a thorough physical and technical assessment to verify the factory seal and overall product composition. We will immediately notify you via email or phone to confirm receipt of the item and communicate the approval or rejection of your claim.

5. Refund Framework & Processing Time

If your return is formally approved, your refund will be executed based on your original payment protocol:

  • Online Card Payments & Bank Transfers: The approved amount will be credited back to your original credit/debit card or corporate bank account. Please allow 5 to 10 business days for commercial banks to process and post the transaction to your statement.

  • Cash on Delivery (COD): For domestic retail or commercial orders completed via COD, refunds will be issued exclusively via an electronic bank transfer (SLIPS/CEFT) to a bank account matching the registered customer’s name.

6. Logistic and Shipping Fees

  • Shipping charges incurred during the initial order fulfillment are entirely non-refundable.

  • You will be responsible for paying your own logistical and transport costs for returning the item to our facility.

  • If your return is executed due to an internal processing error on our part (e.g., incorrect fragrance dispatched or faulty manufacturing lot), Royal Freshness will bear all associated transport or courier expenses.

7. Corporate Contact & Warehouse Information

For any technical questions, return shipping confirmation, or claims assistance, please contact our administrative office:

  • Corporate Entity: Royal Freshness

  • Factory Address: No.119/6A, Carmel Mawatha, Hendala, Wattala, Sri Lanka.

  • Official Hotline: +94 777406841